Service and Usage Agreement
1.Service Guarantee
Web hosting payments made to TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) are refundable.
This period is one week after ordering.
Our return policy is the same for all our products except License, Software, Domain SSL and Services. After the usage calculation, the remaining amount is processed into the refund process.
Refunds are made within 1 business day within the framework of the 1 Week Money Back Guarantee.
TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) is responsible for keeping the service received from the order date of the hosted server and other services until the end of the ordered period. If the following rules are violated, this liability will be eliminated and the service in question will be closed.
2.Payment
In order for all services to be provided by TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) to be activated, service fees must be paid in advance. In addition, if the payment dates of our existing customers fall on weekends or holidays, service payments must be paid on the business days before or after the weekends or holidays.
TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) customer tracking system is completely automatic and automatically stops services that have passed 1 hour after the payment date and are still unpaid. If payment is not made within 3 days following the suspension of the service, all user information will be placed on cold hold and then web current transactions will be suspended through our database. (It is automatically activated the next time you receive service.
TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) cannot be held responsible in any way for any data loss that may occur in such cases. In case of payment delay for any service, TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) reserves the right to stop other services belonging to the user and not to restart the services until the necessary payment is made. If this right is not paid, to stop the use of the domain name and confiscate the domain name. Includes the right to post. For service payments made via PayPal, the total fee is calculated in USD.
3.Domain Names
All domain names registered through TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) are registered in line with the information provided by the customer during registration. All use of the domain names belongs to the customer.
TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) sends warning e-mails to the customer around the expiration date of the domain name. However, it is entirely the customer's responsibility to monitor the expiration of the domain name. TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) cannot be held responsible for domain names lost due to expiration.
4.System Usage
Customers who receive web hosting and reseller hosting services from TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) servers agree to share the same server with other customers. If any customer's website uses the server resources in a way that affects the operating speed of other customers' sites, TiklaWeb Bilişim Hizmetleri (tiklaweb.com) /net ) reserves the right to temporarily or permanently suspend the publication of this website.
In such a case, TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) may request the customer to move the website to another server. In such cases, TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) has the right to decide whether or not to refund the money. The customer is deemed to have accepted any decision in advance.
5.Backup
TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) backs up the accounts of all web hosting and reseller hosting customers in two periods, weekly and monthly. However, TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) is never obliged or responsible for taking backups. The customer is responsible for making his own backup. TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) cannot be held responsible for any data loss that may occur due to not taking a backup.
6.Illegal Use
The services of TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) cannot be used for any illegal purpose or support such activities. TiklaWeb Information Services (tiklaweb.com/net) has the authority to investigate illegal situations that constitute a crime or suspected misuse and to close them as a result of detection.
7.Threat - Danger
The responsibility for any harmful objects, materials and files published (via e-mail, upload, etc.) using TiklaWeb Information Services (tiklaweb.com/net) services belongs to the customer. TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) has the authority to intervene in these cases and close the account in question.
8. Fraud
Any actions aimed at adding/deleting or correcting any material intended to mislead or deceive people are considered fraud and are prohibited. It is strictly forbidden to conduct transactions using the names of individuals or companies and to commit fraud in this way.
9. Cheating
Products, parts or services, financial initiatives purchased and sold fraudulently using TiklaWeb Information Services (tiklaweb.com/net) services are called "fraud" and necessary "legal procedures" are applied.
10. Email and Spam News
Email or news that is used for malicious purposes and prevents others from using your e-mail address will cause your account to be closed. Using Spam; TiklaWeb Information Services (tiklaweb.com/net) will not tolerate any hosting service or server, especially regarding e-mail, news, and spam hosted on the web host. Hosting such services is "absolutely" prohibited!
11.Access
It is strictly prohibited by TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) to attempt to obtain authorization in other users' accounts, to request authorization or to enter by obtaining authorization, by using TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) services and name, thus causing the loss of other people's information. It will be considered a violation of security policy and will result in the closure of your account.
12.Violation of Brand Privacy Principles
You can send e-mail, etc. using TiklaWeb Information Services (tiklaweb.com/net) services. It is strictly forbidden to violate the privacy policies of any company or person, to use a patent, to use someone's property, to use or publish pictures and music without permission.
13. Processing of Personal Data
Personal information collected or encouraged to collect without the person's knowledge by using TiklaWeb Information Services (tiklaweb.com/net) services is excluded from the usage policy. TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) cannot be held responsible in any way.
14.Unsafe Behavior
Using TiklaWeb Information Services (tiklaweb.com/net) services, it is prohibited to use software that will affect the business and network information and transactions of other parties (DDOS, trojan, virus, etc.). Necessary legal action will be taken against the detected user.
15.Virus Distribution
Distribution of software containing deliberately hosted viruses or viruses that may damage or negatively affect the information held by individuals and companies is strictly prohibited! If it is beyond your knowledge, please take into account the findings on this subject.
16.Proprietary (Licensed) Software
Unauthorized or illegal use of proprietary software with usage policies is a reason for your account to be suspended.
17.Site Content
All sites hosted on TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) servers must comply with the laws and regulations of the Republic of Turkey. It is strictly prohibited to contain content contrary to the laws and regulations of the Republic of Turkey on TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) servers. Sites containing hacking and warez content cannot be hosted on TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) servers. If such sites are detected, TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) reserves the right to suspend the service indefinitely. In addition, it is not responsible for delivering the backup of the illegally broadcasting website or server.
18.Server Usage
The customer is entirely responsible for the content of all servers provided by TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net). It is strictly prohibited to keep IRCD servers and warez files on the servers provided by TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net). In case such systems or files are detected, TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) reserves the right to shut down the server without warning. Spamming is strictly prohibited on our servers. We reserve the right to shut down the servers of our customers who behave inappropriately, immorally, disrespectfully and abnormally towards TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) officials.
19.Server Management
TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) is responsible for the hardware and network support of all the servers it provides, and the management of the server and the web hosting type software installed on the server is the responsibility of the customer. All TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) customers are deemed to have accepted this usage agreement. In case of violation of the rules, TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net) reserves the right to close accounts and servers.
Personal Data and General Privacy Agreement
Protection of Personal Data
In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), any information that helps to identify or identify a natural person is within the scope of personal data. We would like to inform you about the processing purposes of your personal data at TiklaWeb Bilişim Hizmetleri (tiklaweb.com/net), explained below, the legal reasons, collection methods, to whom and for what purposes it may be transferred, and the rights granted to the parties within the scope of KVKK, both depending on and independent of them.
Methods for Collecting Personal Data
TiklaWeb.com/net, as the data controller, within the framework of our legal obligations arising from KVKK and other relevant legislation; With methods in production and modification processes carried out in different channels such as website, mobile applications, call center, Office, social media channels, direct or authorized communication channels and physical channels; Verbal, written or electronic, based on explicit consent, within the framework of legal reasons arising and executed based on the relevant legislation, contracts, demands, commercial practices and rules of honesty, which have the opportunity to provide you with our quality services by using these channels and to carry out our business and commercial activities within this framework. Your personal data, including sensitive personal data, is collected through various methods.
In this context, your personal data may be collected by real or legal persons who process data on behalf of tiklaweb.com/net or tiklaweb.com/net, in writing or electronically, by the following methods, including but not limited to the ones listed;
e-commerce membership system on our website tiklaweb.com/net,
E-bulletin subscription on our website tiklaweb.com/net,
Various contracts you have signed with tiklaweb.com/net and e-mails, faxes and letters you have sent to our Company,
Our customer service channels, including our employees, digital marketing and call center,
Social media channels, Google etc. use of search engines,
Membership agreements and other agreements, campaigns, applications, forms, offers.
Our Personal Data Processing Principles
Complying with the law and the rules of honesty,
Being accurate and up to date when necessary,
Processing for specific, clear and legitimate purposes,
Being related to the purpose for which they are processed, being limited and proportionate,
To be kept for the period stipulated in the relevant legislation or necessary for the purpose for which they are processed.
Which Personal Data Are Processed?
ID information
Name surname
T.R. Identification number
Date of birth
Contact information
Mobile number
E-mail address
Home Phone Number
Residence-Mailing Address
Business Phone Number
Office address
Workplace Name-Title
Financial Information
Bank account information
Audiovisual Recording Information
IP Camera Recordings
Audio Recordings
Purposes of Processing Personal Data
Conducting Audit/Ethics Activities,
Conducting Activities in Compliance with Legislation,
Carrying out Finance and Accounting Affairs,
Conducting Internal Audit/Investigation/Intelligence Activities,
Carrying out Communication Activities,
Being able to conduct statistical studies,
Ensuring Physical and Environmental Security,
Execution/Audit of Business Activities,
Managing Call Center Processes,
Organization and Event Management,
Execution of Contract Processes,
Providing Information to Authorized Persons, Institutions and Organizations,
Carrying out Management Activities,
Ability to Make Legal Reporting,
Carrying out Information Security Activities,
Legal Reasons for Processing Personal Data
It is clearly stipulated in the law,
It is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract,
It is mandatory for the data controller to fulfill its legal obligation,
Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.
It is processed based on legal reasons.
To Whom and For What Purposes Can Your Personal Data Be Transferred?
To Authorized Public Institutions and Organizations for the purposes of carrying out activities in accordance with the legislation, carrying out contract processes and providing information to authorized persons, institutions and organizations within the scope of the legal regulation,
To Suppliers for the purpose of carrying out activities in accordance with the legislation and carrying out contract processes,
To Real or Private Law Entities for the purpose of carrying out activities in accordance with the legislation and carrying out contract processes.
To Business Partners for the purposes of auditing the conduct of Business Activities, organization and event management, and carrying out social responsibility and non-governmental activities,
In accordance with the working principle of domain names registered with your consent and the procedure of national registrars, your domain name and the information you entered when registering (Name, Surname, Address, E-mail, Telephone Number) are automatically transferred abroad.
is transferred.
Only the amount necessary to achieve the relevant purpose can be transferred by complying with the rules in Article 8 of the KVKK regarding Transfer or Article 9 regarding Transfer Abroad and by taking the necessary technical and administrative measures.
International Sharing, Quality and Scope
TiklaWeb.com/net shares personal data with service providers located abroad for the purposes of operating our website, developing services, carrying out office work and transactions, providing services to users and visitors, ensuring their satisfaction, meeting their expectations and communicating. In this context,
For customer support and requests, contact US-based Tawk.to.
For file sharing, with US-based Google and Wetransfer,
For remote access, with Germany-based Anydesk and Teamviewer,
With US-based Apple and Google for mobile operating systems and accompanying services,
With US-based Facebook, Twitter, Instagram, Youtube and Google for Social Media services,
For e-mail sending, SendinBlue of France, Google of USA and MailChannels of Canada,
With OVH of French origin for customer panel geographical redundancy,
Customer panel with US-based Cloudflare for proxy service,
For SSL certificate services, with US based RapidSSL and GoGetSSL,
For domain registrations, with Realtime Register of Dutch origin,
For domain registrations, it is shared with US-based P.D.R Solutions LLC.
How Long Is Your Personal Data Stored?
If a period of time for storing your personal data is specified in the law or relevant legislation, the data in question must be stored for at least this period. If a period is not stipulated in the law or relevant legislation; It is stored for reasonable periods of time, provided that it is limited and proportionate in relation to the purposes for which it is processed.
What are your rights regarding your personal data as a relevant person?
Learning whether your personal data is being processed or not,
Requesting information if your personal data has been processed,
Learning the purpose of processing personal data and whether they are used for their intended purpose,
Knowing the third parties to whom your personal data is transferred at home or abroad,
To request correction of your personal data if it is incomplete or incorrectly processed,
Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK legislation,
When you request the correction of incomplete or inaccurate data and the deletion or destruction of your personal data, request that this situation be notified to the third parties to whom we have transferred your personal data,
Objecting to the emergence of a result against the individual by analyzing the processed data exclusively through automatic systems, and
Requesting compensation for this damage if you suffer damage due to unlawful processing of personal data.
You have the rights.
How Can You Exercise Your Rights as a Relevant Person?
You can submit your applications and requests regarding your personal data through the Contact Form on the "https://tiklaweb.net/en/contact" page or;
By sending an e-mail to [email protected],
tiklaweb.com/net sistemine kayıtlı geçerli bir kimlik belgesi ile bizzat başvurarak,
By sending it with your wet signature and ID photocopy to Ataturk neighborhood Dilek Street No:12 Apartment:5 Kuçukcekmece / ISTANBUL / TURKEY,
By signing with a mobile signature or secure electronic signature and sending an e-mail to [email protected],
You can send it to us.
In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, the Relevant Person must submit his/her name, surname, signature if the application is in writing, and T.R. It is mandatory to include the identity number (nationality of the applicant if the applicant is a foreigner, passport number or identification number, if any), residence or workplace address for notification, e-mail address, telephone number and fax number for notification, if any, and information regarding the subject of the request.
In order to exercise the above-mentioned rights, the Relevant Person must clearly and understandably state the requested matter in the application that includes explanations regarding the right he/she requests to use. Information and documents regarding the application must be attached to the application.
Although the subject of the request must be related to the applicant personally, if acting on behalf of someone else, the applicant must be specifically authorized in this regard and this authority must be documented (power of attorney). In addition, the application must include identity and address information and documents verifying identity must be attached to the application.
Requests made by unauthorized third parties on behalf of someone else will not be taken into consideration.
How Long Does It Take to Answer Your Requests Regarding the Processing of Your Personal Data?
Your requests regarding your personal data will be evaluated and responded to as soon as possible and within 30 days at the latest from the date they reach tiklaweb.com/net. If your request is accepted or rejected with an explanation of the reason, our response will be sent to you by post or e-mail to the address you specified in your application, and if possible, in the same manner as your request was made.
Data Controller : TiklaWeb Bilişim Hizmetleri Faruk SANCAK
Address : Ataturk neighborhood Dilek Street No:12 Apartment:5 Kuçukcekmece / ISTANBUL / TURKEY
Last edited date: 28.10.2023