Pre-Contract Information Form

Last updated: 9 October 2026

This form is prepared under the Regulation on Distance Contracts to give you information about the Service before you place an order. Please read it carefully before confirming your order.

1. Seller Information

• Name: Faruk Sancak TiklaWeb Bilişim Hizmetleri
• Tax Office / Number: Halkalı Tax Office / 7430527303
• Address: Atatürk Mahallesi Dilek Sokak No: 12 Door No: 5, Küçükçekmece / ISTANBUL, Türkiye
• Phone: +90 850 309 65 02
• Email: info@tiklaweb.net
• Website: https://tiklaweb.net

2. Main Characteristics of the Service

The Services on sale are web hosting, servers, domain registration, SSL certificates, business email, and software and licence products. The type, resources (disk, traffic, email, databases, etc.), term and other features of the service you choose are shown on the product page and in the order summary. Services are provided electronically; there is no physical delivery.

3. Price and Payment

• The total price of the Service and any additional charges are shown in the order summary. Unless stated otherwise, prices are shown excluding VAT; VAT and other statutory taxes are added to the total at the payment step.
• Unless stated otherwise, the price is charged in advance for an annual term.
• Payment methods: credit/debit card (domestic and international) through the PayTR secure payment infrastructure, bank transfer/EFT, and account credit.

4. Performance and Delivery

The Service is activated electronically after payment is confirmed; the performance period is at most 30 days from the order date. For services that need approval from third-party organisations, such as domains and SSL certificates, activation depends on those organisations’ processing times.

5. Contract Term, Renewal and Termination

Services are provided for the term you purchase (usually 1 year). Before the term ends, an invoice is issued for renewal and you are notified; the renewal price is shown on the renewal invoice. Unpaid services are suspended and deleted under Article 6 of the Terms of Service. You may choose not to renew a service at any time.

6. Right of Withdrawal

• As a consumer you have the right to withdraw within 14 days of the date the contract is formed, without giving a reason and without paying a penalty.
• You can exercise the right by email to info@tiklaweb.net or by written notice to the postal address above. If you withdraw, the price is refunded by your payment method within 14 days at the latest of the notice reaching us.
• For services whose performance begins at your request and with your consent before the withdrawal period ends (for example, activating a hosting account), if you withdraw you pay a proportional amount for the part performed up to the notice date; the remainder is refunded.
• Services for which the right of withdrawal cannot be exercised: Under Article 15 of the Regulation, the right cannot be exercised for domain registration and SSL certificates, which are personalised and registered or issued with suppliers; for services performed instantly in electronic form and intangible goods delivered instantly; and for services whose performance began with your consent before the withdrawal period ended.
• For details see the Distance Sales Agreement and the Refund and Cancellation Policy.

7. Confirmation

By confirming the order you declare that you have read and accepted the information above; that the right of withdrawal cannot be exercised for services such as domains and SSL; that, for services whose performance has begun, a proportional amount is payable if you withdraw; and that you request the Service to start before the withdrawal period ends.

8. Complaints and Applications

For complaints and requests you can reach us at info@tiklaweb.net or +90 850 309 65 02. As a consumer, within the monetary limits announced annually by the Ministry of Trade you can apply to the consumer arbitration committee at your place of residence, and for disputes above those limits to the consumer courts.

9. Personal Data

Your personal data is processed in accordance with Law No. 6698; for details see the Personal Data and Privacy Agreement.