How do I contact you and open a support ticket?

Support 19 views Markdown

You can reach us through several channels for your questions and issues.

Contact channels

Support ticket: open one from your client area or with the "Open a ticket" button on the Contact page. Tickets can be opened 24/7.
Email: info@tiklaweb.net (sales and pre-sales questions).
Phone: +90 850 309 65 02 (billing and account questions).
WhatsApp: switch to WhatsApp from the "Support" tab at the edge of the site.
Contact form: send a message with the form on the Contact page.

Response times

Messages and tickets are answered Monday to Saturday, 09:00-18:00 (Turkey time). Tickets opened outside working hours are answered at the start of the next working day.

How to write a good ticket

Describe the problem briefly and clearly, and name the domain or service concerned.
Include any error message exactly as shown.
Say when the problem started and what you have already tried.

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